Q2: What is the cost to use the
service?
A2: The price of only
£9.99 per month allows you Unmetered Internet Access with no
call charges.
Q3: Is there any cut off times when
using the service?
A3: There are
two possible cut off situations. If your computer has been
inactive for 10 minutes or more, or you have been surfing online for 3
Hours or more (You can reconnect immediately).
Q4: Am I tied into a specific
length of contract?
A4: The service is suppliled on a
month-by-month basis after 3 months, so you may cancel at any
time through the members area, or by calling Customer Services
on: 0870 225 1214.
Q5: How do I set up my computer to
dial the DialupISP Internet?
A5: When you have signed
up you will be given your username and password and the
telephone number for your computer to dial into. Simply make a
new connection through "Dial Up Networking" on your PC and you
will have immediate access. If you have any problems you can
call Technical Support team on 0870 225 1213.
Q6: Where can I find help when I
need it on the DialupISP Internet?
A6: If you have
any technical issues you can call our helpful Technical Support team
on: 0870 225 1213 (lines are open Mon - Fri 9am
- 5pm) Or email: technical@DialupISP.co.uk
Q7: Can I use the DialupISP.co.uk
Internet if my telephone service is through a cable company?
A7: It will depend on the
connection you have. If you are registered with a cable network
supplier but using a BT line, or if you have the cable
connections into the house.
You can check if you will
be able to connect to our system by telephoning 0808 993 3025 if
you get a response from the computer then the line should
connect. If the line states that the number is not available,
you will not be able to connect and our service unfortunately
will not work with your connection.
Q8: Can I use my existing emails
with the DialupISP Internet's connection?
A8: You may use
Outlook Express to retrieve your existing emails through the DialupISP
Internet, assuming that your current ISP (Internet Service
Provider) will allow you to keep your email account open.
However, some ISP's will only allow you to retrieve mails from
their accounts using their own dial up.
Q10: What can I do if I cannot get
to a specific web site?
A10: Probable causes: The
web server address you entered may be incorrect.
The server on which the
web page is located may be shut down or busy.
The web page may no
longer exist. Solution: If you typed the web address, make sure
it exactly matches the web address that you were given,
including spelling, punctuation and capitalization.
If you are following a
link or connecting to a page from your "Favorites" list, the
problem is probably with the web page itself, not your
connection to the Internet. You can try to click the refresh
button to refresh the page. If the computer that stores the web
page (the server) was shut down or too busy to handle your first
request, it may be able to display the page later.
Check to see if the web
page has moved. In some cases, you will be given a "forwarding
address", or automatically taken to the new page after a brief
wait.
Q11: I keep getting the error
message "Modem cannot detect a dial tone"?
A11: If you receive the
error message "modem cannot detect a dial tone" you can quickly
establish if the problem is in your phone line or in your modem
or your phone is at fault:
1. Make sure the phone
line coming from the wall goes to the modem connection that
reads line, Jack or to wall.
2. Unplug the line going
to the modem and connect it to a phone.
3. Listen for a "Dial
tone". If there is no dial tone, the problem is with your phone
line. Contact your telephone company for help. If there is a
dial tone, then the problem is your modem. Contact your modem
manufacturer for help.
Q12: What modems can I use to
connect to the Dialup ISP Internet?
A12: You can use both V90
and V92 type and any make as long as they are no more than 56k
for a single BT line or it must be a single ISDN/BT Highway at
64k.
Q13: What is the DialupISP
Internet's News Server address?
A13: news.ispserve.co.uk
Q14: How do I access the members
areaso that I can manage my account with you?
A14: Please go to: Members
and log in using your username and password.
Q15: Can I
access my email through the web?
Q16: Does the
DialupISP Internet service support 128k ISDN?
A16: No, the service
supports only 64k ISDN connections. There are no plans at this
time to introduce 128k ISDN connections.
Q17: What does
contention ratio mean?
A17: Contention is the
number of other people with whom you share your connection.
Effectively, contention is a time share that you have with a
given number of people to access a connection.
The lower the
contention, the better the chances are of your getting a connection to
the service first time without retrying. A 15:1 ratio is typical
of all the larger UK ISP's. DialupISP have a contention ratio of
12:1.
